General Improvement

1.      Improvement Projects for Services

By: Jay Arthur—The KnowWare Man 04/10/2012

Start now, but remember that you’re never done

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2.      Improving a Process

By: David Kerridge 06/13/2013

The late David Kerridge on taking a system approach

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3.      The Do’s and Don’ts of Changing a Quality Culture

By: Mehul Shah 04/29/2013

If you don’t allow for flexibility, start stretching

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4.      15 Ways to Maximize Lean Six Sigma Sustainability

By: Kyle Toppazzini 01/08/2013

When management support moves on, how do your efforts stay put?

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5.      Improvement Projects for Services

By: Jay Arthur—The KnowWare Man 04/10/2012

Start now, but remember that you’re never done

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6.      Case Study: Six Sigma in a Software Support Environment

By: Tim Leary 12/15/2009

Continuous process improvement.

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